Casumo Fine
About Casumo Casino
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Casumo Fined
Casumo is the latest company to face such a fine in the Netherlands, with a host of other opertaors having also received similar punishments. 1xBet, William Hill, MRG and Betsson Group subsidiary Corona Ltd have all been handed penalties in recent months. Casumo has a unique loyalty program for everybody because all players are equally valuable for Casumo. However, it doesn’t mean that the casino can’t reward you. There is a rewards system called Adventure that automatically credits rewards points to all the players. An honest review of Casumo which is licensed in the Jurisdiction of Denmark. They offer 2720 real money slots and table games like Blackjack, Craps and Roulette from 56 software providers. You can deposit via 15 methods including Skrill-Moneybookers, NETELLER, Direct Bank Transfer, Interac, MasterCard Credit.
Casumo casino is largely similar to other casino sites in terms of design, and it’s nice enough to look at without being particularly revolutionary in this regard. Yes, it’s a little different from the others, but it still has a navigation bar on the left with their logo atop it, more links within the site at the bottom, and of course, their licensing information can be found below all of that. That said, there’s a lot of white space here on larger screens – it seems to be designed for tablets and would work well for anyone who’s more likely to play slots on their iPad than on a desktop computer.
There are lots of nice animations, and these are really what sets Casumo apart from so many other online casinos which are content with looking more or less exactly alike and offering virtually nothing new. The Casumo mascot is himself present as an animated character, which can be a fun little addition for some people. If you’re interested in gambling online but want something quirky and fun rather than the usual experience, you’ll probably like Casumo. If you have a sluggish internet connection, you might get annoyed with longer loading times. Or you might just find the idea of animations annoying in general and end up hating this one. Overall, we think it’s a pretty well-designed site with a lot of playful touches that really set it apart from most of the others out there.
Bonus and Free Spins
Casumo’s bonuses are kind of innovative in a world where most sites will give you a matched bonus on your deposit, a bunch of free spins, and then call it a day while making it a headache for players to cash out. Yes, you get up to five deposit bonuses worth up to NZ$1200 in total, 200 free spins, and the like as a welcome pack. That’s a pretty good deal but not much different from other online casinos and there’s the additional catch that the otherwise decent welcome bonus is restricted to slots. Also note that there’s a 25x wagering requirement for the deposit bonuses and a 30x wagering requirement for your free spins – if you try and cash out before this, you’ll lose your bonus.
Aside from the welcome bonus, there are a few other deals here that you can definitely come to appreciate. One of these is their Reel Races tournaments, where you have a chance to win $1000 in cash or any one of hundreds of other prizes on a daily basis. These Reel Races come up every 30 minutes on a 24/7 basis, but the €1000 cash prize comes only once daily at 20:00 CET. Basically, you get a certain allotment of Reel Race spins, so that you can attempt as many wins, big wins, mega wins, and wins in a row as possible before your time runs out.
While we’re talking about the extras here, it’s also pretty important to mention Casumo’s unique customer rewards program. Rather than just showering loyal customers with rewards like anywhere else, Casumo’s program is itself an adventure game in which players collect points to reach higher levels and new “planets” to reap even more rewards. Your rewards and trophies can be gathered throughout the adventure and your odds of winning more valuable prizes also increase as you play more. Points can be seen in your account, illustrated through a progress bar which indicates how far to the next level you are. These rewards vary, but you can expect to see things like free spins, bonuses, and even free credits to use while playing. And of course with them more time and money that you put into games on Casumo, you can expect more and more rewards to come of it.
Mobile
In this day and age, it’s pretty vital for online casinos to have a functional mobile website if not a dedicated app, because it’s really convenient to be able to play slots anywhere and any time you darn well please. We’re happy to say that the Casumo site works perfectly fine on mobile devices, and moreover it’s kind of designed with them in mind over desktop computers. This is fine if you’re a normal person who likes to play games on your mobile or a tablet or even a netbook, but if you’re that nutcase who likes setting up a projector in order to play Mega Moolah on a big screen then you might want to consider this one’s web design first.
Games
Casumo has a great selection of video slots, in fact it’s probably one of the better collections on the internet and there are games from a number of different providers. Just as one would expect there are a lot of slots here from Microgaming and NetEnt, which should be more than enough to keep you happy if your main thing is slots. There are otherwise casino games from the same providers as well as Thunderkick, GreenTube, and Evolution gaming – including favourites like different variants of blackjack and all of the main styles of roulette. You also get a few lesser known games like red dog.
What do you not get here then? Bingo, apparently. No craps, either. Otherwise you shouldn’t be disappointed too much, unless you prefer to dabble in financials or would rather bet on sports than on video slots.
Since Casumo has such a broad range of games, it was vital for them to come up with suitable table limits for all players – which they’ve actually done quite beautifully if we may say. This allows for new and low stakes players needs to be met whilst still giving those in it to win big a chance to do so. This is as true for roulette games as it is for slots, so everyone can play without going out of their comfort zone.
Live Casino
The live casino at Casumo is pretty decent, and you get a few different flavours of blackjack and of roulette, as well as keno. We don’t have a whole lot to say on this otherwise because while it’s great that they include a live casino, you don’t get so much variety for that on Casumo as you do with their other games.
Deposits and Withdrawals
You can deposit and withdraw on Casumo using a bank wire transfer, Neteller, PaySafeCard, Skrill, your Visa or MasterCard, iDEAL, Pugglepay, and more. There are no hangups in terms of withdrawals as evidenced by the low volume of such complaints, and it looks to be that Casumo does a pretty good job of processing all of these within a 24 hour timeframe.
Security
With 128-bit SSL encryption, you can rest assured that Casumo takes security even more seriously than others in the industry. Since Casumo is registered and licensed with the UKGC, you will also see the relevant license information so that you can rest assured. As a result of this licensing, you’ll also find a responsible gaming section on the site, pursuant to the UKGC’s policies.
Getting help
Customer support can easily make or break an online casino, and so it’s really vital to talk to people who are actually interested in dealing with your customer complaints rather than simply ignoring you or offering some nonsensical excuses and explanations that clarify nothing. We’re glad that this isn’t the case here: Casumo has a high rate of customer satisfaction for good reason, and they’re very much on top of their customer service game.
The main options for reaching Casumo’s support team are through their 24/7 live chat, or via email. These offer prompt and polite responses without any complications, although it might be a good idea to save everyone’s time and ensure that the answer to your question isn’t already on the extensive FAQ page. And while Casumo doesn’t have phones support (who needs that anymore anyway?), they do list their mailing address and so if you’d really like a more formal response then you can always write them a letter. While the response on the live chat is pretty fast and their email queries are answered in less than ten minutes (averaging 3-6 minutes), we can’t give a similarly speedy timeframe for letters.
Dutch gambling regulator Kansspelautoriteit (KSA) has fined Malta-based online gaming operator Casumo €310,000 (£266,300/$347,000) for illegally targeting consumers in the Netherlands.
An investigation by the regulator found that Casumo’s website featured a number of elements that suggested it was targeting Dutch players, such as offering iDeal, the Netherlands' most popular method for online transactions, as a payment option.
Casumo Founded
In addition, the regulator has found that a live chat function on the website was providing answers in Dutch.
At present, online gambling is prohibited in the Netherlands, although this is set to change in the near future after the country’s Senate last month passed the Remote Gaming Act, paving the way for the roll-out of igaming regulation.
“The current Betting and Gaming Act does not offer the possibility to grant a license to be allowed to offer online games of chance,” KSA chairman René Jansen said.
“With the current law, we cannot protect consumers against unfair play. Nor is it possible to control the prevention of gambling addiction and the participation of vulnerable groups such as minors,” he explained. “Fortunately, with the entry into force of the new Remote Gambling Act, we will have the opportunity to do so.”
Casumo Indeed
Casumo is the latest company to face such a fine in the Netherlands, with a host of other opertaors having also received similar punishments. 1xBet, William Hill, MRG and Betsson Group subsidiary Corona Ltd have all been handed penalties in recent months.
Last month, the KSA also increased its fines for unlicensed online gambling activities, after saying the previous maximum penalties were not large enough to deter operators.
The Dutch fine is significantly lower than the penalty issued to Casumo by the UK Gambling Commission in November of last year.
Casumo hit with a £5.85m financial penalty after the operator was found to have failed to put appropriate risk assessment processes in place to determine whether its iGaming offerings could be used to launder money.
Casumo Founders
The investigation also discovered that Casumo was not conducting proper due diligence processes on customers, and failing to determine the source of players’ funds.